All
Culture & Heritage
Destinations
Diaries & Columns
Experiences & Lifestyle
↳ Fashion & Lifestyle
↳ Hygiene
↳ Luxury Travel
↳ Recreation
↳ Restrooms
↳ Resturants
Hospitality Industry
Reviews
Poor Customer Service is Hurting Your Business. You should Fix It
A couple of weeks ago, I went to the bank to resolve an issue with my current account. It had been blocked. I waited in line, got to the counter, and the customer care rep muffled an inaudible greeting at me Read more →The food was plenty, but did you feel welcome?
I have been in three different rooms this year where the food was excellent and the service made me want to leave Read more →
In hospitality, the tiniest detail could cost you a customer
A few colleagues and I recently toured a new boutique hotel on Oko-Awo Street in Victoria Island. We were invited by the General Manager Read more →The Restroom Is Not an Afterthought. It Is the Report Card
How the most overlooked room in any hospitality establishment tells the whole truth about a brand Read more →Nigeria’s Tipping Drama: What’s Right, Wrong, and Totally Grey
Tipping in Nigeria, as I remember it, was once a quiet and personal act of appreciation. Entirely voluntary. Entirely felt. Nobody waited for it. Nobody hovered. There was dignity in giving and dignity in receiving. That being said, something fundame Read more →
