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Poor Customer Service is Hurting Your Business. You should Fix It
Jun 28, 2026
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Poor Customer Service is Hurting Your Business. You should Fix It

A couple of weeks ago, I went to the bank to resolve an issue with my current account. It had been blocked. I waited in line, got to the counter, and the customer care rep muffled an inaudible greeting at me Read more →
The food was plenty, but did you feel welcome?
Jun 24, 2026
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The food was plenty, but did you feel welcome?

I have been in three different rooms this year where the food was excellent and the service made me want to leave Read more →
In hospitality, the tiniest detail could cost you a customer
Jun 12, 2026
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In hospitality, the tiniest detail could cost you a customer

A few colleagues and I recently toured a new boutique hotel on Oko-Awo Street in Victoria Island. We were invited by the General Manager Read more →
The Restroom Is Not an Afterthought. It Is the Report Card
Jun 11, 2026
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The Restroom Is Not an Afterthought. It Is the Report Card

How the most overlooked room in any hospitality establishment tells the whole truth about a brand Read more →
Nigeria’s Tipping Drama: What’s Right, Wrong, and Totally Grey
Jun 10, 2026
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Nigeria’s Tipping Drama: What’s Right, Wrong, and Totally Grey

Tipping in Nigeria, as I remember it, was once a quiet and personal act of appreciation. Entirely voluntary. Entirely felt. Nobody waited for it. Nobody hovered. There was dignity in giving and dignity in receiving. That being said, something fundame Read more →
Are Lagos Restaurants Overpriced?
Jun 9, 2026
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Are Lagos Restaurants Overpriced?

Lagos is the heartbeat of Nigeria and one of the largest cities in Africa, home to over 24 million people. It is a city that offers a distinctive blend of commerce, culture and entertainment Read more →
Why I’m writing about hospitality in Nigeria
Jun 8, 2026
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Why I’m writing about hospitality in Nigeria

Over ten years at Inspiro Productions, I moved through almost every role the company had: receptionist, executive assistant, sales and marketing executive, assistant events manager, and finally events manager. Read more →